Return with repair order

You would like to send your device to ViGEM for repair?
Please proceed as follows:

Step 1: Backup your data & settings
System settings and recording files may be lost during repair. Before shipping the device, backup the system settings and recording files, for example to a computer or an external storage medium.

Step 2: Data protection for unencrypted removable storage
If you would like to send in an unencrypted removable data storage on which personal data within the meaning of GDPR article 4, paragraph 1 is stored and which ViGEM can be given access to as part of carrying out your repair order:
In this case a job processing exists according to GDPR article 28 and a contract must be completed accordingly. Please contact your sales person (sales @vigem .de) or our technical support (https://support.vigem.de/servicedesk) to arrange this.

Step 3: Register / Login to the ViGEM Service Desk (VSD)
To request and process your return, you need access to our Service Desk. Please follow the instructions at https://support.vigem.de/servicedesk

Step 4: Create ticket & receive return number
Create a VSD request under the menu item “Hardware Problem / RMA Request”. After the details have been checked, our ViGEM support service will provide you with feedback within your VSD ticket, including a return number and shipping notes. You will get a message about this and also of other changes to the VSD ticket via e-mail. (If you do not receive an e-mail, please check the spam folder in your e-mail program).

Step 5: Create delivery note with return number
Create a delivery note and note the return number on it clearly. 
If you would like to provide a delivery address for the return shipment that differs from the sender address, also note the desired delivery address including contact person on the delivery note.

Step 6: Prepare shipment
Pack the device in the original packaging or equivalent following the shipping notes. 
If it is a return under warranty, please use the original packaging for the return.

Step 7: Attach delivery note
Attach a document folder to the outside of the shipment carton in a clearly visible location and insert the delivery note.

Step 8: Shipping address
Send the device to the following address:

ViGEM GmbH
RMA / Return for repair
Griesbachstr. 10, 4th floor
76185 Karlsruhe
Germany

Thank you very much!