Return shipment

You would like to send your device to ViGEM for repair? Please proceed as follows:
 

Step 1:

a. Please check whether the data carriers to be sent in are encrypted. If so, please continue with Step 2.
b. If the data carriers are not encrypted, please check whether personal data within the meaning of Article 4 paragraph 1 DSGVO (German General Data Protection Regulation) is stored on the data carriers and whether ViGEM could gain access to this data in the course of the execution of your repair order.
If this is the case, according to Article 4, 28 DSGVO, there is a data processing and a corresponding contract must be concluded: For this purpose, please fill out the template of ViGEM GmbH (ViGEM Data Processing Contract) and attach the signed Data Processing Contract together with the repair order to your ViGEM Service Desk (ESD) ticket (see step 2).

Step 2:

Fill in the following return form.

After submitting the form, a new VSD ticket is automatically created in the ViGEM Service Desk (VSD) with your details from the form.
After checking the details, our ViGEM Support will send you a reply within your VSD ticket, including the return number and shipping instructions.
(If you do not receive an e-mail, please check the spam folder of your mail program.)

Step 3:

If you have received an e-mail notification about the new VSD ticket, please register or log in to the ViGEM Service Desk, open the VSD ticket and clearly note the return number on your delivery note.
All communication regarding this process (processing status, comments, etc.) takes place via the VSD ticket.

Step 4:

Send the complete device in a secure package to ViGEM.
Please note the return number and the return address including the right contact person clearly on the delivery note.

Thank you very much!

Please note our legal information at the end of the form.