Return shipment

You would like to send your device to ViGEM for repair? Please proceed as follows:

Step 1:

a. Please check if the removable data storages to be sent are encrypted. If this is the case, please continue with Step 2.
b. If the removable data storages are unencrypted: Please check if the removable data storages contain personal data in the sense of GDPR article 4, paragraph 1 and that ViGEM can be given access to this data as part of carrying out your repair order.
If this is the case a job processing exists according to GDPR article 4, 28 and a contract must be completed accordingly: Please complete the template provided by ViGEM GmbH (ViGEM Job Processing Contract). This template can be found on the Support > Return Form page at www.vigem.de/en. Attach the completed and signed Job Processing Contract together with the repair order to your ViGEM Service Desk (VSD) ticket (see step 2).


Step 2:

Complete the Return Form. This online form can also be found on the Support > Return form page at www.vigem.de/en below the explanation of the process.

After you have sent it to us, a new VSD ticket with your details from the form will be automatically created by the ViGEM Service Desk (VSD).

After the details have been checked, our ViGEM Support will provide you with feedback within your VSD ticket, including the return number and information on sending. You are notified of this and also of other changes to the VSD ticket in a message to your specified e-mail address. (If you do not receive an e-mail, please check the spam folder in your e-mail program.)


Step 3:

When you receive an e-mail notification through the new VSD ticket, please register for the ViGEM Service Desk or login there, open the VSD ticket and clearly specify the return number on your delivery note. All the communication on this repair process (processing status, comments, etc.) takes place via the VSD ticket.


Step 4:

Send the complete unit in a secure parcel to the following address:


ViGEM GmbH
Return for repair
Zeppelinstr. 2
76185 Karlsruhe
Germany


Please note the return number and the return address including contact person on the delivery note.

Thank you very much!

Please note our legal information at the end of the form.

 

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Please note:


Unless explicitly agreed otherwise in writing, all our business relations with our customers are governed by the General Terms and Conditions and Privacy Statement of ViGEM GmbH:

🡲 You can download the General Terms and Conditions of ViGEM GmbH on this page in PDF format and save them on your computer or print them out directly:

Current contract text "General Terms and Conditions (GTC)" (PDF-file, approx. 173 KB)

🡲 You can download the Software Purchase, Maintenance and Support Conditions of ViGEM GmbH on this page in PDF format and save them on your computer or print them out directly:

Current contract text "Software Purchase, Maintenance and Support Conditions" (PDF file, approx. 147 KB)

🡲 You can download the Privacy Statement of ViGEM GmbH on this page in PDF format and save it on your computer or print it out directly:

Current contract text "Privacy Statement" (PDF file, approx. 140 KB)

Your contact data

 

Different delivery address

 

Information about the device with error description

The ID and the date of manufacture can be found on the bottom of the device.

Files must be less than 50 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml bz2 dmg gz jar rar sit tar zip.
Files must be less than 50 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml bz2 dmg gz jar rar sit tar zip.
Files must be less than 50 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml bz2 dmg gz jar rar sit tar zip.

 

Information about the 2nd device with error description

Files must be less than 50 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml bz2 dmg gz jar rar sit tar zip.
Files must be less than 50 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml bz2 dmg gz jar rar sit tar zip.
Files must be less than 50 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml bz2 dmg gz jar rar sit tar zip.

 

Information about the 3rd device with error description

Files must be less than 50 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml bz2 dmg gz jar rar sit tar zip.
Files must be less than 50 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml bz2 dmg gz jar rar sit tar zip.
Files must be less than 50 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml bz2 dmg gz jar rar sit tar zip.

 

Legal notices

I agree to be contacted by the ViGEM GmbH support team via e-mail to process my support request. I can revoke my consent at any time by sending an e-mail to help@vigem.de(1).

Because of your selection the data can be not deleted. Please contact ViGEM Support to decide how to proceed.

With your selection you agree that the system settings will be reset to default settings and the removable data storage will be completely formatted during the repair process. All data will be deleted irrevocably!

(1)  If you send an e-mail to help@vigem.de or click "Send", your data will be stored on an external server and you agree to this. The provider's privacy policy can be found here.

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