Return shipment

You would like to send your device to ViGEM for repair? Please proceed as follows:
 

Step 1:

a. Please check whether the data carriers to be sent in are encrypted. If so, please continue with Step 2.
b. If the data carriers are not encrypted, please check whether personal data within the meaning of Article 4 paragraph 1 DSGVO (German General Data Protection Regulation) is stored on the data carriers and whether ViGEM could gain access to this data in the course of the execution of your repair order.
If this is the case, according to Article 4, 28 DSGVO, there is a data processing and a corresponding contract must be concluded: For this purpose, please fill out the template of ViGEM GmbH (ViGEM Data Processing Contract) and attach the signed Data Processing Contract together with the repair order to your ViGEM Service Desk (ESD) ticket (see step 2).

Step 2:

Fill in the following return form.

After submitting the form, a new VSD ticket is automatically created in the ViGEM Service Desk (VSD) with your details from the form.
After checking the details, our ViGEM Support will send you a reply within your VSD ticket, including the return number and shipping instructions.
(If you do not receive an e-mail, please check the spam folder of your mail program.)

Step 3:

If you have received an e-mail notification about the new VSD ticket, please register or log in to the ViGEM Service Desk, open the VSD ticket and clearly note the return number on your delivery note.
All communication regarding this process (processing status, comments, etc.) takes place via the VSD ticket.

Step 4:

Send the complete device in a secure package to ViGEM.
Please note the return number and the return address including the right contact person clearly on the delivery note.

Thank you very much!

 

Please note our legal information at the end of the form.

 

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Please note:


Unless explicitly agreed otherwise in writing, all our business relations with our customers are governed by the General Terms and Conditions and Privacy Statement of ViGEM GmbH:

🡲 You can download the General Terms and Conditions of ViGEM GmbH on this page in PDF format and save them on your computer or print them out directly:

Current contract text "General Terms and Conditions (GTC)" (PDF-file, approx. 173 KB)

🡲 You can download the Software Purchase, Maintenance and Support Conditions of ViGEM GmbH on this page in PDF format and save them on your computer or print them out directly:

Current contract text "Software Purchase, Maintenance and Support Conditions" (PDF file, approx. 147 KB)

🡲 You can download the Privacy Statement of ViGEM GmbH on this page in PDF format and save it on your computer or print it out directly:

Current contract text "Privacy Statement" (PDF file, approx. 140 KB)

Return form for ViGEM devices

 

Your contact data

 

Different delivery address

 

Information about the device with error description

The ID and the date of manufacture can be found on the bottom of the device.

Files must be less than 50 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml bz2 dmg gz jar rar sit tar zip.
Files must be less than 50 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml bz2 dmg gz jar rar sit tar zip.
Files must be less than 50 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml bz2 dmg gz jar rar sit tar zip.

 

Information about the 2nd device with error description

Files must be less than 50 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml bz2 dmg gz jar rar sit tar zip.
Files must be less than 50 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml bz2 dmg gz jar rar sit tar zip.
Files must be less than 50 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml bz2 dmg gz jar rar sit tar zip.

 

Information about the 3rd device with error description

Files must be less than 50 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml bz2 dmg gz jar rar sit tar zip.
Files must be less than 50 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml bz2 dmg gz jar rar sit tar zip.
Files must be less than 50 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml bz2 dmg gz jar rar sit tar zip.

 

Legal notices

I agree to be contacted by the ViGEM GmbH support team via e-mail to process my support request. I can revoke my consent at any time by sending an e-mail to help@vigem.de(1).

Because of your selection the data can be not deleted. Please contact ViGEM Support to decide how to proceed.

With your selection you agree that the system settings will be reset to default settings and the removable data storage will be completely formatted during the repair process. All data will be deleted irrevocably!

(1)  If you send an e-mail to help@vigem.de or click "Send", your data will be stored on an external server and you agree to this. The provider's privacy policy can be found here.

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