Return shipment
You would like to send your device to ViGEM for repair? Please proceed as follows:
Step 1:
a. Please check if the removable data storages to be sent are encrypted. If this is the case, please continue with Step 2.
b. If the removable data storages are unencrypted: Please check if the removable data storages contain personal data in the sense of GDPR article 4, paragraph 1 and that ViGEM can be given access to this data as part of carrying out your repair order.
If this is the case a job processing exists according to GDPR article 4, 28 and a contract must be completed accordingly: Please complete the template provided by ViGEM GmbH (ViGEM Job Processing Contract). This template can be found on the Support > Return Form page at www.vigem.de/en. Attach the completed and signed Job Processing Contract together with the repair order to your ViGEM Service Desk (VSD) ticket (see step 2).
Step 2:
Complete the Return Form. This online form can also be found on the Support > Return form page at www.vigem.de/en below the explanation of the process.
After you have sent it to us, a new VSD ticket with your details from the form will be automatically created by the ViGEM Service Desk (VSD).
After the details have been checked, our ViGEM Support will provide you with feedback within your VSD ticket, including the return number and information on sending. You are notified of this and also of other changes to the VSD ticket in a message to your specified e-mail address. (If you do not receive an e-mail, please check the spam folder in your e-mail program.)
Step 3:
When you receive an e-mail notification through the new VSD ticket, please register for the ViGEM Service Desk or login there, open the VSD ticket and clearly specify the return number on your delivery note. All the communication on this repair process (processing status, comments, etc.) takes place via the VSD ticket.
Step 4:
Send the complete unit in a secure parcel to the following address:
ViGEM GmbH
Return for repair
Zeppelinstr. 2
76185 Karlsruhe
Germany
Please note the return number and the return address including contact person on the delivery note.
Thank you very much!
Please note our legal information at the end of the form.
