Support is at the heart of what we do

Consult our FAQ to learn more about the hardware and software of our products.

As soon as you have logged in you can enter the myViGEM area. There you have access to the latest firmware and software releases, operating instructions and much more.

You can contact the ViGEM Support via the following channels:

Contact form (for general questions and suggestions)
Return form (for repair requests)


(1) We would like to inform you that when you send an e-mail to, your data will be stored on an external server and you agree to this. The provider's privacy policy can be found here.

Please read and accept our General Terms and Conditions of Business.

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