SUPPORT. PROBLEM SOLVING.

Our scope of services comprises, in addition to hard- and software solutions, the professional support of your projects, technical conceptual consulting, system integration as well as the development of test environments. If you have any questions or suggestions regarding ViGEM products, you can contact us via the following channels:

Technical support

After registration as a user of ViGEM products you have following options to get fast and easy contact with our technical support. Post a ticket for your question or issue and we will get back to you shortly. In the new ViGEM tutorials you will find valuable sample activities and hints for the use of our products. Have a look!

Do you need access to data sheets, firmware, software, releases, operating instructions and much more?

Please register at the ViGEM Download Center. After activation, the required documents will be available to you.

Download Center

Current answers to the most frequently asked questions about our products can be found in this FAQ list.

You can also call us directly: +49.721.90990.590

FAQ

Do you have any questions, requests or suggestions concerning your CCA data logger or do you require help with an error diagnosis?

As a customer or user of ViGEM products you will receive quick support from the ViGEM Service Desk via our ticket system.

Service Desk

Live demos around the ViGEM product world (connections, accesses, handling etc.) can be found in our new Tutorial Center

Your request is not among them? Please contact us, we are pleased to assist you: ViGEM Service Desk

Comming soon

Do you wish to send us your ViGEM unit for repair?

We have prepared this form for you. After you have sent it to us, a new VSD ticket with your details will be created by the ViGEM Service Desk (VSD).

Rücksende­formular

Use the ViGEM File Sharing Center, to share files up to 900 MB with us.

We look forward to working with you.

File Sharing Center