SUPPORT. PROBLEM-SOLVING.

Our scope of services comprises, in addition to high-performance CE-certified products, also professional support in the form of project management, technical conceptual consulting, system integration as well as the development of test environments. If you have any questions or suggestions regarding ViGEM products, you can contact us via the following channels:

Technical support

Answers to the most frequently asked questions about our products have been summarized in this FAQ.
You can also call us directly: +49.721.90990.590


Exclusively for users of ViGEM products


Do you have any questions, requests or suggestions concerning your CCA data logger or do you require help with an error diagnosis?
All support requests should be addressed in the form of a ticket to ViGEM. The ticket is immediately assigned to the right contact person at ViGEM and the communication on the topic takes place in this ticket. You will be informed about all changes of the ticket via e-mail. Please register at the ViGEM Service Desk to use this ticket service. A user manual for the Service Desk can be found here or in the ViGEM Download Center.

Do you need access to data sheets, firmware, software, releases, operating instructions and much more?
Register at our ViGEM Download Center. After activation, the required documents will be available to you.

Do you wish to send us your ViGEM unit for repair?
We have prepared this form for you. After you have sent it to us, a new VSD ticket with your details will be created by the ViGEM Service Desk (VSD).