Data Protection Policy

In the cases described below, ViGEM GmbH, Haid-und-Neu-Strasse 7, D-76131 Karlsruhe, Germany, processes personal data (“Data”). Personal Data is deemed to be Data that has a personal reference to a natural person. This Data will generally not be passed on to third parties without your express consent. However, we may use so-called “processors”. The use of our internet website is usually possible without providing personal Data. We would like to point out that the transmission of Data via the Internet – in particular when communicating via email or our contact form – may be vulnerable in terms of security. Complete protection of Data against access by third parties is not possible.

1. Visiting the ViGEM GmbH website

a) General

Data is processed when using our website. The processed Data comprises your internet protocol address, the state from which you access our website, the date, time and duration of access to our website, information on the type of browser you use and the operating system you are using. This Data is supplied by your internet provider and saved in log files for 14 days. The Data from the log files will be directly viewed only in exceptional cases (e.g. in the event of technical faults, hacker attacks).

The processing of this Data takes place exclusively so that you can visit our website and for statistical purposes in accordance with the provisions of Paragraph 1 c). The collection of this Data is not statutorily or contractually required; using the website without collecting the above Data would however not be possible for technical reasons.

b) Cookies

We also use, session cookies and permanent cookies. Session cookies are deleted after closing the browser. Permanent cookies are valid for up to 24 months. Cookies are small files containing an identification number assigned by us. Cookies are stored on your computer or mobile device when you access our website. Upon re-visiting our website, your computer or mobile device can be recognized again on the basis of this identification number. Cookies help you to navigate our website and help us to meet your expectations in terms of the design and the content of our website. You may use our website without cookies, in which case not all of the website features can be used. It is not a statutory or contractual obligation to use cookies. Most web browsers automatically accept cookies; in order to prevent this, you must change the appropriate settings on your browser. You must set the parameters individually for each browser and for each computer that you use.

c) Use of analysis programs

On our website we use the web analytics programs AWStats and Analog. They read the log files and use the Data contained therein to compile statistics – in particular regarding the frequency of access to our website. In addition, they save the web address of the website that you visited directly before our website (referrer URL) and the search term with which you found our website via a search engine. The Data is anonymized in this respect, so that assignment to a specific internet protocol address is not possible. We have a legitimate interest, on the basis of the evaluation of the above statistics, in customizing our website to the needs of our users and in using these statistics for internal market research.

d) Google Maps

Our site incorporates content from Google Maps of the company Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA (Google). By visiting a subpage of our website into which Google Maps is incorporated, Data regarding your behavior in using Google Maps is transmitted to Google and processed by Google. Google receives, for example, the information that you have retrieved the relevant subpage of our website. In addition, your internet protocol address will be communicated. Google collects and stores this Data as usage profiles and uses it for the purposes of market research and/or the demand-oriented design of Google Maps. If you are a Google customer and are logged into a Google service, this Data will be directly linked with your Google account. If you do not want this to happen, you must log out of Google before visiting our website. For more information on the data protection provisions of Google, see: https://www.google.com/intl/de/policies/privacy/.

The Data that is sent to Google may be transferred to the United States. The European Commission decided, in its Adequacy Decision 2016/1250 (EU) of 12 July 2016, that the United States has an adequate level of data protection.

We have an interest in showing you our location on our website, and in facilitating your journey to our location. The provision of this Data is neither statutorily nor contractually required, and is not required for the conclusion of a contract with us. If you do not agree to the disclosure by transmission of this Data to Google, then you must refrain from visiting the subpages of our website on which Google Maps is incorporated. Alternatively, you can use your browser to disable “JavaScript”. In both cases, you would then not be able to use Google Maps.

2. Use of Our Contact Form

For personal Data that you enter in our contact form, and which is necessary for the performance of a contract between your company and ViGEM, or which is necessary for conducting pre-contractual measures, only Paragraph 4 applies. In addition, we may also process your personal Data (e.g. name, email address, telephone number, address), as entered in our contact form, outside of contractual relations, provided that you have agreed to such processing by checking the relevant box below the contact form.

Processing is performed for the purpose of dealing with and answering the query entered in the contact form. The Data will be deleted 4 years after the date of receipt of the query. The provision of this Data is neither statutorily nor contractually required, and is not necessary for the conclusion of a contract. The use of the contact form requires that you at least provide an email address, as otherwise we cannot reply to your query. If you give further (more) Data, this is done on a voluntary basis.

You may at any time request that we delete your Data sent via this contact form by writing to us or sending an email to visions@vigem.de. We will then delete all Data transmitted via the contact form, insofar as we are not entitled and/or obliged to retain it due to legal regulations.

3. Customer Portal myViGEM

a) General

In order to use the customer portal myViGEM, a one-time registration is required, followed by a log in with the user name and password (access data). In doing so, we process the Data that you have provided upon registration. You may change this Data at any time in the customer portal. You may also completely delete your registration at any time. In logging in as a registered user at myViGEM, your access data will be sent to us and compared with our saved user data.

We may process the personal Data you provide insofar as this is necessary for the fulfilment of a contract between you and ViGEM, or for the implementation of pre-contractual measures; Paragraph 4 applies in this respect. This concerns the name of your company, its address, email address and access data.

In addition we may process further Data that you voluntarily communicate to us when registering with myViGEM, insofar as you have agreed to this processing by checking the relevant box to the left of the “Create New Account” button. The processing of this voluntarily-provided information is done in order to personalize and adapt our services to meet your needs. As long as you are registered with myViGEM, this Data will be stored and processed. You may delete this optional information at any time in the customer portal.

The provision of personal data upon registration is not legally or contractually prescribed, nor is it required in order to use myViGEM. However, the use of myViGEM is only possible if the name and address of the company wishing to use myViGEM, its email address and a password are provided. If this information at the same time contains personal Data, then the provision of this Data is mandatory in order to use myViGEM and to prevent simply anybody using myViGEM. In particular, the provision of the access data and the email address is required, so that ViGEM can send you confirmation of your registration via email, and so that you can log in to the customer portal later with your user details. Insofar as further (more) Data is provided, this is done on a voluntary basis.

b) Google “reCAPTCHA” Service

In order to protect our customer portal from any abuse by computer programs, we use Google's reCAPTCHA service. This service uses cookies. The information collected by the cookie about your use of this website, such as your internet protocol address, is usually sent to a Google server in the USA and processed there. On behalf of ViGEM, Google will use this information to render the reCAPTCHA service. This information may be disclosed to third parties where this is required by law or if third parties process this data on behalf of Google. It is not excluded that your internet protocol address will be transmitted to a server in the US. The European Commission decided, in its Adequacy Decision 2016/1250 (EU) of 12 July 2016, that the United States has an adequate level of data protection. ViGEM has a legitimate interest in checking whether logins to the customer portal are actually performed by humans, in order to prevent fraud. You may refuse the storage of cookies by selecting the appropriate settings on your browser (see above). For more information on the data protection provisions of Google, see: https://www.google.com/intl/de/policies/privacy/.

c) Use of the Upload Function

If you use the upload function in myViGEM, we may process the personal Data submitted to us provided that you have agreed to this in this process by checking the relevant box below the upload function. The processing is performed in order to deal with and if necessary respond to the content of the uploaded files. The Data will be deleted 4 years after the date of receipt of the query. In the case of existing contractual relations between you and ViGEM, the processing of Data within the framework of Paragraph 4 is allowed. The provision of this Data is neither statutorily nor contractually required, and is not necessary for the conclusion of a contract. Insofar as you upload Data, this is done on a voluntary basis. You may at any time request that we delete your Data sent via this contact form by writing to us or sending an email to visions@vigem.de. We will then immediately delete all uploaded Data, insofar as we are not entitled and/or obliged to retain it due to legal regulations.

4. Data Processing in the Context of Business Relationships

We may process personal Data to the extent that this is required for the purposes of the fulfilment of a contract between your company and ViGEM, or in order to conduct pre-contractual measures made at your request. This Data comprises the name of your company, address and possibly also the email address, fax number and payment details.

The provision of personal Data is neither statutorily nor contractually required, and is not necessary for the conclusion of a contract. However, the processing of the name and address of the company is required in order to conclude a contract with us. If this information includes personal Data, then the provision of this Data is absolutely necessary. Without such Data it would be impossible to assign contracts to your company, to issue invoices or postal communications, or to perform any due shipping of products, or to assert any justified claims. Likewise, our contractual partners may be obliged to send immediate notifications in writing; these obligations can usually only be fulfilled through the use of email or fax, whereby information such as your email address or fax number are transmitted. The lack of provision of a name, phone number and email address of at least one definitive contact person makes communication and contract management more difficult. Some of our products are only available for download in the myViGEM customer portal, for which the provision of personal Data may be required (see above). If such Data is not provided, you may not be able to use certain products.

We may process this Data for the above mentioned purposes up until the final settlement of the contract and within the statutory time limits or warranty periods. Thereafter, if processing for other purposes is allowed, then the Data may continue to be processed. If storage is required in order to fulfil our legal obligations, then we are entitled to store the Data until the end of such periods of retention.

5. Your Rights

We hereby inform you of your right to request information as to whether we are processing personal Data relating to you.

You may request the immediate correction of incorrect personal Data relating to you. To the extent necessary for the purpose of processing, you may request that we complete incomplete personal Data.

You may request that your personal Data is immediately deleted, if the legal prerequisites for deletion are present.

Subject to the legal requirements you may demand the blocking of your personal Data.

Insofar as we process Data to preserve our legitimate interests, you have the right to enter an objection, at any time, to the processing of your Data for reasons arising from your particular situation. If you enter an objection, we will no longer process the Data concerned, unless we prove mandatory protection reasons for the processing which outweigh your interests, rights and freedoms, or if the processing serves to assert or defend our legal claims.

You have a right to receive the personal Data you communicate to us in a structured, common and machine-readable format and to forward it to a third party, provided that the processing is based on specific consent or on a contract, and the processing is done using automated procedures.

If you have consented to the processing of personal Data, then you have the right to revoke your consent at any time. The legality of the processing occurring on the basis of the consent up until the revocation remains unaffected by your revocation.

You have the right to lodge a complaint under data-protection law at the state commissioner for data protection of the federal state of Baden-Württemberg, Königstrasse 10a, D-70173 Stuttgart, Germany.

6. Liability towards Third Parties for Content and Links

The content of our website has been compiled with the utmost care. However, we are neither liable for the accuracy or completeness of the content, nor for it being up to date. As service providers, we are responsible according to Section 7 (1) German Telemedia Act (TMG) for our own content on the website, under general legal provisions. According to Section 8 to 10 TMG, we as service providers are not obligated to monitor third-party information which is provided or stored, nor to do research any circumstances which point to an illegal activity. Obligations to remove or block the use of information according to general legal provisions remain unaffected. Liability may exist in this respect only from the date of knowledge of a specific infringement. Upon notification of such infringements, we will remove this content. Our website contains links to the websites of third parties, over whose content we have no influence. Therefore we can make no guarantees as to this third-party content. The respective provider or operator of the website is responsible for content on the linked sides. Upon notification of infringements, we will remove such links.

7. Copyright

The content of our website is protected by copyright. The reproduction, processing or any other kind of exploitation outside the limits of copyright law and our general business conditions requires the written consent of the respective author or license holder. Should you become aware of a copyright infringement on our website, we would ask you to inform us accordingly. Upon notification of infringements, we will remove such content.

As of June 2017

Please read and accept our General Terms and Conditions of Business.

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